Questions which You Must Ask Your Tiles Sales Advisor

December 22, 2023


Revamping your living space with new tiles is a significant undertaking, and making informed decisions is key to achieving the desired outcome. Your tile sales advisor is a crucial ally in this process, offering valuable insights and guidance. In this comprehensive guide, we’ll explore the top 20 questions that every customer should pose to their tile sales advisor. Armed with these inquiries, you’ll not only make well-informed choices but also gain a deeper understanding of the vast world of tiles.

  1. What tile material is best suited for my specific project?

Understanding the various tile materials available and their suitability for different areas of your home is crucial. Whether it’s porcelain, ceramic, natural stone, or other options, your sales advisor can guide you based on your project requirements.

  1. Can you provide insights into the durability and lifespan of the chosen tile materials?

Knowing the longevity and durability of your selected tiles helps in making an investment that withstands the test of time. Your sales advisor can shed light on the expected lifespan and maintenance requirements of each material.

  1. Are these tiles suitable for high-traffic areas?

Certain areas of your home, like the kitchen or hallway, experience higher foot traffic for which special floor tiles are required. Inquiring about the suitability of the chosen tiles for such spaces ensures you make choices that can handle the demands of busy areas. 

  1. What are the best practices for tile maintenance and cleaning?

Maintaining the aesthetic appeal of your tiles involves proper cleaning and maintenance. Seek advice on the recommended cleaning methods and any specific care instructions to preserve the tiles’ condition over time.

  1. Can you provide samples of the tiles I’m interested in?

Requesting samples allows you to see the tiles in your home’s lighting and environment, helping you make a more accurate decision. Ask your sales advisor about obtaining samples to ensure they align with your expectations.

  1. What size and shape options are available for the tiles I’m considering?

Tiles are versatile and are available in many different sizes along with shapes which makes it essential to make an informed choice while selecting them for your space. 

  1. How do these tiles handle moisture and humidity?

For areas prone to moisture, such as bathrooms or kitchens, understanding a tile’s resistance to humidity is crucial. Your sales advisor can provide insights into the best options for these environments. 

  1. Are there eco-friendly tile options available?

For environmentally conscious homeowners, exploring eco-friendly tile options is essential. Ask your sales advisor about tiles made from sustainable materials or those with eco-friendly certifications.

  1. Can you provide information on the tiles’ slip resistance?

In spaces where slip resistance is paramount, like bathrooms or entryways, understanding the slip resistance rating of the tiles ensures a safer environment. Seek guidance on tiles that meet safety standards without compromising aesthetics. This is a crucial aspect as far as floor tiles are concerned but may be avoided in the case of a textured wall tile.

  1. What is the warranty coverage for the tiles I’m considering?

Understanding the warranty coverage for your chosen tiles provides peace of mind. Inquire about the warranty details, including coverage duration and any specific conditions that apply.

  1. Can you help me coordinate different tiles for a cohesive design?

Creating a cohesive design often involves coordinating different tiles for various spaces. Your sales advisor can guide you in selecting complementary tiles to achieve a unified and visually appealing look.

  1. Are there any ongoing promotions or discounts?

Budget considerations are essential, and inquiring about ongoing promotions or discounts allows you to make cost-effective decisions without compromising on quality.

  1. How do I calculate the quantity of tiles needed for my project?

Accurately estimating the quantity of tiles required for your project prevents unnecessary delays. Seek assistance from good tile dealers in Kolkata in calculating the necessary quantity based on your project’s dimensions.

  1. Can you recommend a professional installer for my project?

Having a reliable installer is crucial for achieving the desired outcome. Ask your sales advisor for recommendations on experienced and skilled tile installers to ensure a seamless installation process.

  1. What trends are currently popular in tile design?

Staying informed about current tile design trends helps you make choices that align with contemporary aesthetics. Inquire about popular trends, patterns, and colour schemes to stay ahead in your design endeavours.

  1. Are there any upcoming tile releases or new collections?

Inquiring about upcoming tile releases or new collections allows you to explore the latest offerings and stay ahead of design trends in the market.

  1. Is it possible for you to provide any past testimonials or references to your previous clients?

Gaining insights from the experiences of previous clients helps build confidence in your tile sales advisor. Ask for references or testimonials to understand the level of satisfaction other customers have achieved.

  1. What are the potential challenges I might encounter during the installation process?

Understanding potential challenges in the installation process prepares you for any hurdles that may arise. Your sales advisor can guide you on common issues and how to address them.

  1. Do you offer design consultations to help me visualise the result?

Seeking design consultations from tile dealers in Kolkata or any other city can be invaluable. Discuss the possibility of visualising your chosen tiles in your space before making a final decision.

  1. What is the expected timeline for the delivery and installation of the tiles?

Having a clear timeline for the delivery and installation of your tiles helps you plan accordingly. Inquire about the expected timeframe to ensure a smooth and timely project completion.


Asking these 20 questions ensures you embark on your tile-purchasing journey with confidence and clarity. Your tile sales advisor is a valuable resource, and by seeking their expertise, you’ll make informed decisions that enhance the beauty and functionality of your living space.You can always find experts and advisors by visiting good tile dealers in Kolkata such as the Orientbell Tiles Boutique.


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